This section is currently under development. If you need an immediate answer or have any other questions, feel free to contact us.
 

Frequently Asked Questions

Using the Online Store

1. When I press the link to "Continue shopping," I get sent back to the lobby of the store. When will this be fixed?
2. When I attempt to browse or shop the Online Store, I get error messages. What is causing this problem?
3. When I search for products, I notice that each result appears twice. Does that have any effect on the ordering process?
4. When I go to my shopping cart, the right margin of each product listing is hidden. How do I fix this problem?
5. When I'm searching for products, how do I manipulate my search terms to narrow (or expand) the scope of my search results?
6. What are "JavaScript," "active scripting," and "cookies?"

Purchasing, receiving, and installing products purchased online

1. How does A&E assess shipping costs for online orders?
2. What are typical shipping times for your products?
3. What types of payment are accepted at the Online Store?
4. Does A&E have a purchase order system for online orders?
5. I do not live in the United States, but would still like to make a purchase from your site. Can you accommodate this?
6. Do you offer any technical support for products you sell?
7. Do you make referrals to companies in my area that will install the product I've ordered?
8. I live in A&E's service area, and I ordered products from another vendor. How much do you charge to have them installed?
9. What is A&E's return policy?
10. When will it become possible to order WebAlert™ Alarm Monitoring Services online?
11. What are the hardware and logistics requirements for the WebAlert™ service?

Alarm system and hardware questions

1. How do I reduce the number of false alarms transmitted by my system?
2. How does Central Station Monitoring Work?
3. Why is low-cost monitoring so important?

Step-By-Step Store Help

1. Entering the store
2. Browsing for products
3. Searching for products
4. Choosing products
5. Finding out what's in your shopping cart
6. Confirming your shipping information
7. Completing your purchase
8. Confirmation, shipping, and receipt